Guarantee Policy

The following are the terms and conditions for all products/services sold by Middle Man Marketing. This policy becomes a legally binding contract upon the purchase of a product/service from us. Please do not purchase any products/services from us if you do not agree with the policy outlined below.

1. Lengths of Guarantees

Middle Man Marketing (MMM) offers the following periods of guarantees:

(a) 30 days – The customer will receive a full refund of any monies paid to us by the customer for that product or service, as long as the product or service has been returned (or service cancelled) within 30 days of the despatch date.

(b) 60 days – The customer will receive a full refund of any monies paid to us by the customer for that product or service, as long as the product or service has been returned (or service cancelled) within 60 days of the despatch date.

(c) 90 days – The customer will receive a full refund of any monies paid to us by the customer for that product or service, as long as the product or service has been returned (or service cancelled) within 90 days of the despatch date.

(d) Any other periods – The customer will receive a full refund of any monies paid to us by the customer for that product or service, as long as the product or service has been returned (or service cancelled) within the specified period of the despatch date.

2. Other types of Guarantees

(a) Income/Criteria based - From time to time MMM may make a guarantee based on achieving a certain level of income or any other criterion using our product/service.
Such a guarantee will only be honoured if the customer can provide documented proof that they followed the product/service instructions and failed to achieve the promised result.
Some guarantees may be actionable per se if stated so the sales material.

(b) Guarantee on Sales Material – If a certain guarantee is made in sales material then that guarantee will be honoured as long as the conditions of the guarantee, stated on the sales material are met.

3. Free Trial Periods

A trial period is not a guarantee. If a customer returns an MMM product or cancels a service within the trial period, they will not be invoiced with any subsequent amounts. Any postage and packing cost that may be charged for the despatching of goods will not be reimbursed to the customer.

4. Conditions for a Full Refund

The product must be received or service cancelled before the stated guarantee period expires. Any product received or service cancelled after the guarantee period expires, may be refunded at the discretion of the Operations Manager.

Ensuring that a product reaches us safely is up to the customer and no refunds will be issued for lost or missing packages.

All products that are sent back must be in their original condition and in a resalable state. If a product is in a resalable state but cannot be resold for its full value then that value may be subtracted from the refund value.

Before a product can be returned, authorisation must be granted from someone at our operations team. Please send an email to info@middlemanmarketing.co.uk to seek authorisation.

MMM will not reimburse the customer for any cost that they may incur in returning a product to our relevant distribution centre.

5. Refunds offered by an affiliate or subsidiary

Any refunds that are offered by a subsidiary or a company affiliated with MMM with regards with the purchase of an MMM product/service will be honoured by that subsidiary or affiliate.

6. Faulty Goods

Goods that are sent by MMM that do turn out to be faulty may be returned for a full refund or if the guarantee period is over than for a replacement. The replacement can be claimed within 1 year of purchase of the original good.

7. Settlement of Disputes

Any dispute arising from the guarantee or any other MMM policy shall be settled in an English Court of Law.

8. Addition of New Terms within this Policy

New terms may be added to this policy and may apply retrospectively as long as 1 weeks notice has been given to the customer.